Privacy Policy

This Privacy Policy explains how Ufo9 Casino may collect, use, store and protect information connected with your use of the website and related gambling services. We aim to handle personal information fairly, transparently and only for appropriate purposes. By using the website, you acknowledge that information may be processed as described below. This policy should be read together with the website’s other terms and responsible gambling information.

Ufo9 Casino operates under a licence issued by Curaçao eGaming, providing regulatory oversight for player protection and secure gaming transactions.

Information we may collect

When you create or use an account, we may handle information that identifies you or is reasonably connected with you. The information collected depends on the services you use, the checks required, and your interactions with the website. We seek to collect information that is relevant to operating the service and meeting applicable obligations.

Account and personal details

This may include your name, date of birth, contact details, account login information, country or region, and preferences associated with your account. We may also keep records of communications, requests, complaints, customer support conversations and other information you choose to provide.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These can include information shown on identity documents, proof of address or other material needed for verification. We may also receive information from service providers that help us complete identity, security, fraud prevention or compliance checks.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, wins, losses, account balances, payment methods and transaction history. Payment providers may process payment information under their own privacy terms. We aim to limit the payment information held directly by the website to what is needed to process transactions, investigate issues, maintain records and provide support.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and information about how you interact with website features. We may use logs and similar technologies to help maintain security, identify faults and understand general website use.

How we use information

We may use personal information for the following purposes. The exact information used will depend on the activity and the reason it is required.

To create, maintain and administer your account.
To provide gambling, payment, customer support and other requested services.
To confirm your identity, age, account ownership and eligibility to use the website.
To carry out security, anti-fraud, anti-money laundering and responsible gambling checks.
To process deposits, withdrawals and other account transactions.
To investigate suspicious, prohibited or potentially unlawful activity.
To respond to questions, complaints, requests and other communications.
To operate, monitor, improve and personalise the website and its functionality.
To send service messages, account notices and other information necessary for administration.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
To meet legal, regulatory, tax, court or other official requirements.
To establish, exercise or defend legal rights and to protect the website, players and other people.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements. Where consent is used as the basis for a particular activity, you may withdraw that consent as described below. Withdrawing consent does not affect processing that took place before withdrawal or processing based on another lawful reason.

Sharing information

Information may be shared with trusted providers that support website hosting, technology, identity verification, payment processing, security, customer support, analytics, communications and other operational functions. These providers should receive information only as needed for their services and may be subject to confidentiality and security requirements.

Information may also be disclosed where necessary to comply with legal or official requests, protect the rights and safety of the website or other people, investigate fraud or security incidents, or support a business or legal process. We do not sell personal information as a general business practice. If information is processed or accessed in another country, appropriate steps should be taken to protect it in line with applicable requirements.

Cookies, storage and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions secure, support account functions, understand website traffic and improve the user experience. Some cookies are necessary for the website to work, while others may help with analytics, preferences or communications. Cookies may store or recognise information associated with your browser or device, but they do not necessarily identify you directly.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not operate correctly or may require you to repeat settings. Your browser may also provide information about cookies and allow you to control them when visiting websites.

Security and access

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed improperly.

Retention

We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be retained for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning personal information held about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, record-keeping duties or other valid reasons.

Access: request information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your personal data where there is no valid reason for us to continue holding or using it.
Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop. You may also use an unsubscribe option included in a marketing message where available.
Restriction or objection: in some situations, ask us to restrict processing or object to particular uses of your information.
Data portability: where applicable, ask for certain information to be provided in a usable format or transferred to another provider.

How to make a request

To exercise your rights, ask a privacy question, request access, seek correction, request deletion or withdraw consent to marketing, contact support@ufo9casino.best. Please describe your request clearly and provide enough information for us to understand what you are asking. We may need to verify your identity or account ownership before responding, particularly where the request involves sensitive information.

We will review and respond to privacy requests within a reasonable period and in accordance with applicable requirements. If some information cannot be provided, changed or deleted, we will explain the relevant reason where we are able to do so. For example, records may need to be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically so you remain informed about how information is handled.